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Emergency Communication Off

204478
Emergency Communication Off
Ambulance/Paramedics
Regular Full Time
Calgary
EMS Headquarters - Calgary
(REG)EMS DISPATCH
AUPE GSS
1.0
2012-11-14
2012-11-20  Time: 23:59
2012-11-27

As Per Rotation
Days, Evenings, Nights, Weekends
Minimum: 23.98 per hour Maximum: 29.79 per hour
The Emergency Communication Officer - Inter-Facility Transport (IFT) is a key role in Dispatch Services and reports directly to the Manager of Dispatch Services. This position is responsible and accountable for providing safe and effective emergency medical call taking and assisting IFT Dispatch services. This includes support of the vision, mission and business plan of Alberta Health Services.

These activities will also include the integration of various resources to carry out these activities. The position is responsible and accountable for making key decisions and contributing to the achievement of the goals of the IFT dispatch process. The Emergency Communications Officer, Inter-Facility transport, will develop and maintain IFT dispatch skills in order to provide dispatch services for Alberta Health Services. Those applicants with current NAEMD certification will be an asset.

Key Job Responsibilities Include:
  • Provide call taking services to internal customers within a changing service area in a fast paced environment
  • Monitor call status and take "ownership" of call resolution
  • Provide call follow up and status updates to customers
  • Provide resource coordination for patient transports
  • Maintain a positive working relationship with all customers, co-workers, and contracted dispatch providers within a changing service area
  • The Emergency Communication Officer, IFT dispatch will develop and maintain dispatch skills in order to provide dispatch services for AHS
  • Monitor EMS resources and assist with recording of EMS resource activities using CAD
  • Provide input and assistance toward the safe and effective function and strategic direction of EMS
  • Liaise with health and government agencies primarily at a local level

    NOTE:
  • Selected applicants will be invited for further communication, job-fit and typing testing
  • 7.75 to 12 hours each per shift cycle, (D,E,N,W) Current rotation provided for information only
  • Exceptional communication and interpersonal skills
  • Ability to work in a fast paced environment
  • Ability to multi-task
  • National Association of Emergency Medical Dispatch (NAEMD) will be considered and asset, for those that do not have this qualification, training will be provided
  • Typing minimum of 40 wpm

    Successful Candidates Must provide a Security Clearance and Vulnerable Sector Search (This must be supplied prior to first day of hire. This security clearance must not be older than 90 days from Date of Hire) from a law enforcement agency from your community of residence.

  • AHS values the diversity of the people and communities we serve, and is committed
    to attracting, engaging and developing a diverse and inclusive workforce.

    Please submit one application for each position desired as copies of applications will not be submitted for multiple postings on your behalf. Applications must include skills and ability for the position, since selection is based on information provided in the application. Only candidates selected for an interview will be contacted. Thank you for applying with the AHS!

    All new offers of employment are subject to a Criminal Records Check satisfactory to the employer.
    This information is collected by the authority of the Protection For Person In Care Act (Section 10(4)).