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eCritical Provincial Director

Corporate - Information Technology
Regular Full Time
Foothills Medical Centre
(CORP)eCritical Operations
2012-11-21  Time: 23:59

Salary will commensurate with qualifications and experience.
eCritical Alberta is comprised of eCritical MetaVision, a critical care clinical information system and eCritical TRACER, a data warehouse and clinical analytics system. eCritical is currently being implemented in 35 adult, cardiac, paediatric and neonatal intensive care units across Alberta. The eCritical Alberta program is supported by a project team of approximately 80 full time and part time contributors, focused on progressive implementation of the system, and an operational team of approximately 15 (growing to 35) focused on the operations and further optimization of the system. The eCritical Provincial Clinical Director is a senior leader who, in collaboration with the eCritical Medical Director and eCritical Program Director, sets strategic direction, priorities and timelines for the further implementation of the eCritical system in addition to overseeing the operations and ongoing development and optimization of the system for units already activated. The eCritical Clinical Director works with a wide range of stakeholder groups to achieve consensus and fosters collaboration with unit, department and zonal leadership, clinical networks, and AHS IT teams. The eCritical Clinical Director, in conjunction with the Program and Medical Directors, oversees the eCritical program (project and operations) with a focus on change and adoption, the evolution and implementation of optimal training regimes, and coordination of bidirectional communication between stakeholders (internal & external) and the eCritical program in order to foster progressive and continuous system optimization.

Major Accountabilities:

Resource Management: Collaborates with the eCritical Alberta Medical Director and eCritical Alberta Program Director to set strategic direction, priorities and timelines for the further implementation of the eCritical system. Oversees the operations of the implemented system to include ongoing development and optimization.

Strategic Planning and Execution: Draws on experience and broad knowledge to influence critical care stakeholders and develop consensus across stakeholder groups. This includes working across the province with other patient care managers and senior leaders from a variety of sites. Anticipates and mediates differences of opinion. Liaise with clinical networks and leaders to leverage clinical leadership infrastructure to establish direction. Uses leadership skills to bring stakeholders together to achieve a common vision.

Risk Management: Anticipates internal and/or external business challenges and issues, supporting process for and recommending service improvements. Uses a high degree of resourcefulness and independent judgement to assess issues and risks and determine the best solution. Applies business and management expertise to determine and achieve financial and operational priorities. Determines best utilization of resources of direct eCritical team as well as broad organizational resources assigned to superuser and committee roles from active duties across Alberta.

Performance Management: Promotes optimal utilization of eCritical data warehouse and clinical analytics resources to support critical care quality improvement for over 700 beds, research and educational goals through guiding system development and reporting functions and liaison with critical care clinical stakeholders. This includes working with the Operational Network team and leaders in a direct relationship.

People Management: Provides clinical expertise and leadership to the eCritical Operational Support team. Collaborates directly with Change and Adoption Team to guide and support optimal clinical engagement and safe, successful implementation of new units. Applies knowledge of change management methodologies through the leaders of the patient care units.

Delivering Solutions:

Insufficient resources available for the support of unit implementation. The Clinical Director would develop strategies to mitigate risk and optimize support from other sources to ensure a safe and successful implementation. Strategies may include influencing zone operational and clinical leadership to redirect patients and staff where appropriate to facilitate activation.

Once a design decision was made, members of the user group requested additional changes to software design and functionality that were out of scope for the current implementation schedule. The Clinical Director would listen to concerns and assess the program’s ability to address those concerns from a standardization of system use perspective, as well as from budget, schedule, and technical perspective. The Clinical Director would influence the group to maintain a collaborative provincial approach.

One major challenge faced by this role is the variety of disparate opinions among critical care providers and leaders across the province. One specific issue will be varying opinions on clinical practice with respect to documentation. For instance, some providers believe strongly in the principal of structured documentation, and would espouse a design minimizing the use of free-text documentation such as “Nursing Notes”. Other providers feel strongly that this unstructured documentation is a key part of their workflow. The Clinical Director would need to facilitate discussion to reach consensus on a provincial scale of clinical best practice and subsequent system design for over 35 units, and do so in a timely manner to support program timelines, thereby mitigating the risk to stakeholders and organization.

Salary/Benefits: This position is classified as a M3-2. Minimum $ 102,750.00 to maximum $ 165,000.00 annually.
· Baccalaureate degree in health care profession, or related field.
· Graduate degree in health care profession or related field preferred.
· A minimum of 10 years of progressive leadership experience in healthcare, preferably in critical care areas, to include the level of unit or program manager.
· A minimum of 2 years experience in health care informatics and/or information technology operation or leadership.
· Demonstrated leadership across a provincial landscape.
· Experience working within a health care organization of significant size, complexity and diversity with strong working knowledge of corporate culture.
· Critical care operational and clinical experience required.
· Knowledge and demonstrated application of systems thinking, change management and leadership strategies.
· Equally comfortable working and communicating with diverse groups of healthcare professionals.
· Has a solid understanding of change process and people implications.
· Interprets internal organization/external industry challenges and recommends best practices to improve processes or services across provincial critical care programs.
· Broad experience in facilitation/coordination of project planning, execution, reporting, monitoring and evaluation.
· Comfortable and experienced in executive stakeholder reporting.
· Significant experience in problem solving and bringing groups to consensus.
· Team leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
· Demonstrated ability to foster relationships and partnerships with internal and external stakeholders.
· Demonstrated ability to think systematically and critically.
· Effective communication with strong organizational skills, influential skills, client focused orientation and commitment to providing quality services.
· Ability to relay or explain complex issues or difficult situations. High level skills in negotiation, facilitation and conflict resolution required.
· Ability to develop and facilitate presentations to convey information or transfer knowledge.
· Motivated and adaptable team player with the ability to prioritize and meet deadlines.

  • Vehicle Required - Required to provide a vehicle for business use; along with acceptable driver's abstract and proof of business insurance

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