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Temporary Part Time
Kingsway Professional Building
CH-North East HC Admin-EDM
2012-12-06 Time: 23:59
As Per Rotation
Minimum: 25.20 per hour Maximum: 30.65 per hour
As a member of the Home Care team, this position contributes to efficient and effective operations by centralizing the support service referral function within the geographic Home Care network office locations. The Support Service Coordinator (SSC) reports to the Clerical Office Coordinator in the North East Network Home Care office. They handle referral requests for client support services by prioritizing and processing requests in a timely manner. This involves communicating with the appropriate contracted agency to determine their ability to accept referrals and provide services according to the service requests developed by the Case Managers that are in accordance with contractual obligations and program protocols.
The SSC is responsible for communicating, collaborating and working cooperatively with Home Care Case Managers and contracted agencies to ensure support service requests are processed in a timely manner. The SSC will respond to enquiries and contractors regarding referrals and support services.
In addition to processing support service requests, the SSC will input data, maintain referral records and statistics, and run reports relative to service requests and authorizations, missed visits, wait times, client, coordinator and provider concerns.
Related diploma/certification required; equivalent education and experience may be considered. Proficiency in computer use required. Proficiency using Microsoft Office required. Training or experience using Medical Terminology preferred. Customer service experience required. Proven experience providing higher than average attention to detail when performing duties required. 3 to 5 years in community based health care setting required. 2 to 3 years related health care experience and/or scheduling and coordinating experience preferred. Knowledge of Alberta Health Services, Edmonton Zone, Home Care preferred. Familiarity with MediTech and CCLD preferred.
AHS values the diversity of the people and communities we serve, and is committed
to attracting, engaging and developing a diverse and inclusive workforce.
Please submit one application for each position desired as copies of applications will not be submitted for multiple postings on your behalf. Applications must include skills and ability for the position, since selection is based on information provided in the application. Only candidates selected for an interview will be contacted. Thank you for applying with the AHS!
All new offers of employment are subject to a Criminal Records Check satisfactory to the employer.
This information is collected by the authority of the Protection For Person In Care Act (Section 10(4)).