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Corporate - Quality & Healthcare Improvement
Regular Full Time
Edmonton General Hospital
CO-Patient Relations-EDM
2012-11-29  Time: 23:59

Salary will commensurate with qualifications and experience.
The role of the Patient Concerns Consultant (PCC) is to:
  • Receive, investigate, and respond to concerns from patients and family members regarding care received from AHS or contracted service provides of AHS.
  • Play a key role in establishing, fostering and managing relationships while facilitating the resolution of complex and sensitive issues.
  • Ensure that work follows the AHS Patient Concerns Resolution Process.
  • Inform persons submitting concerns and AHS Senior Executive, when applicable, of the results of the review undertaken.

    Salary/Benefits: This position is classified as a P3-1. Minimum $65,250.00 to maximum $98,000.00 annually.
  • Minimum of a Bachelor’s degree in health care management or administration, or a related health care field. Master’s degree preferred.
  • A minimum of 6-8 years of progressively responsible experience in health care in an organization of significant size, complexity, and diversity is preferred (healthcare experience an asset).
  • A demonstrated clear pattern of professional and personal development.
  • Equivalencies of education and experience may be considered.
  • A member in good standing with a Regulatory Association is required.
  • Proficient in Word, Access and Excel (computer applications).
  • 5 years experience in a healthcare setting in a management role is an asset.

    In addition, the PCC will possess a record of accomplishment in the following areas:
  • Knowledge of Health Care Quality Council of Alberta Patient Concerns/Complainants Resolution Provincial Framework and appropriate legislation i.e. Alberta Ombudsman Act, Patient Concerns Resolution Process Regulation is an asset.
  • Knowledge of the Health Quality Council of Alberta Disclosure of Harm to Patients and Families Provincial Framework is an asset.
  • Training and/or experience in concern management processes, conflict management, mediation, ethical decision making, and disclosure and asset.
  • Knowledge of various government Acts relevant to healthcare i.e. Freedom of Information and Privacy Act, Health Information Act, Protection for Persons in Care Act.
  • Demonstrated effective communication and strong organizational skills, a client-focused orientation and commitment to providing safe, excellent patient and family centered care at the same time supporting AHS staff and practitioners.
  • Demonstrated ability and comfort with decision making responsibilities, coaching, teaching, and the ability to influence and build confidence in others.
  • Ability to manage change and create innovative resolutions for complex and diverse issues.
  • Ability to foster a climate of cooperation amongst, and build solid relationships with, public agencies, government boards, committees, and other partners as well as AHS staff and practitioners.

    An excellent attendance record, reliability and personal suitability must be demonstrated through your employment references.

    • Vehicle Required - Required to provide a vehicle for business use; along with acceptable driver's abstract and proof of business insurance

    AHS values the diversity of the people and communities we serve, and is committed
    to attracting, engaging and developing a diverse and inclusive workforce.

    Please submit one application for each position desired as copies of applications will not be submitted for multiple postings on your behalf. Applications must include skills and ability for the position, since selection is based on information provided in the application. Only candidates selected for an interview will be contacted. Thank you for applying with the AHS!

    All new offers of employment are subject to a Criminal Records Check satisfactory to the employer.
    This information is collected by the authority of the Protection For Person In Care Act (Section 10(4)).