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Registered Nurse Teletriage - Health Link

Registered Nurse
Nursing - Nurse/Psychiatric Nurse
Regular Part Time
Plaza 124 Building
EDM Hlth Link Alberta Nursing
2012-12-03  Time: 23:59

As Per Rotation
Days, Evenings, Weekends
Minimum: 34.31 per hour Maximum: 45.03 per hour
Reporting to the Nurse Manager, this position is responsible for providing telephone triage in the provision of health advice and information to callers throughout Alberta. Through the use of clinical software, a variety of information databases, and clinical protocols, you will assess, triage and advise patients/callers who present with varied and often complex issues and/or problems. Using your strong customer focus, clinical nursing and assessment skills you will provide high quality and accurate health advice and information in a call centre environment.
The successful candidate must be a Registered Nurse with CARNA Registration. A Baccalaureate Degree in Nursing is preferred. BCLS-HCP required. Qualified candidates will have a minimum of five (5) years recent experience in a clinical setting, including experience in clinical areas requiring high levels of independent assessment and triage skills. Also required is recent experience working with diverse client populations and clinical issues including young families and seniors. Experience interacting with clients over the telephone, nursing telephone triage, and mental health training and/or experience would also be assets.

Skill and abilities:
  • Strong assessment and customer service skills
  • Demonstrated ability to multi-task in a rapidly changing, evolving team environment
  • Well developed written and verbal communication skills appropriate to the age and developmental stage of the caller, including clear enunciation over the telephone
  • Strong interpersonal skills including conflict resolution and negotiation skills
  • Strong organization, analytical and critical thinking skills
  • Ability to comfortably work with a variety of computer databases and manual resources (type 15 - 20 wpm)
  • Ability to understand and function in a contact centre environment
  • Ability to deal with stress and high call volumes
  • Demonstrated teaching skills, and cultural awareness and sensitivity

    Responsible to provide proof of active registration with the College & Association of Registered Nurses of Alberta (CARNA) and to maintain registration throughout the duration of employment.

  • AHS values the diversity of the people and communities we serve, and is committed
    to attracting, engaging and developing a diverse and inclusive workforce.

    Please submit one application for each position desired as copies of applications will not be submitted for multiple postings on your behalf. Applications must include skills and ability for the position, since selection is based on information provided in the application. Only candidates selected for an interview will be contacted. Thank you for applying with the AHS!

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    This information is collected by the authority of the Protection For Person In Care Act (Section 10(4)).