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Clerk IV

Clerk IV
Administrative/Clerical, Ambulance/Paramedics, General Support - Non-Clinical
Regular Part Time
Red Deer
Collins Barrows Building
Lacombe EMS Operations
2012-11-27  Time: 23:59

As Per Rotation
Minimum: 23.08 per hour Maximum: 28.07 per hour
Reporting to the local manager, the Clerk IV Scheduler provides work direction and is accountable for the day-to-day administration/operation of EMS staff scheduling processes, including data for payroll for region staff within one or more portfolios in addition to support of manager administrative functions.

The Scheduler ensures that Central Zone EMS employees are scheduled appropriately and pay data is captured in accordance with established policies and procedures and collective agreement provisions. The Scheduler supports Operations Managers through the creation and maintenance of data and statistical reporting. This position will actively promote and facilitate a positive workplace through the promotion and fostering of a team attitude including acceptance and tolerance.

The successful candidate will enjoy working in a fast paced, highly challenging, change-oriented environment. This position will appeal to candidates who are looking for a rewarding career now, and opportunities for future advancement.
  • High School Diploma required. Post secondary education is preferred
  • Excellent command of the English language, both written and verbal is required
  • Superior active listening and interpretative skills are required
  • Scheduling experience is required
  • 3 to 5 years experience in a customer service environment
  • Demonstrated telephone skills are required
  • Experience dealing face to face with clients is required
  • Must have demonstrated experience resolving complex client issues
  • Superior critical thinking, problem solving and decision making skills are required
  • Must have demonstrated interpersonal and conflict resolution skills
  • Must be proficient in Microsoft Word, e-mail
  • Must have demonstrated ability toward attention to detail with a high level of accuracy
  • Must have superior ability to organize and prioritize
  • Must be flexible and able to meet the demands of changing deadlines
  • Must be able to purposefully work with colleagues, partners and clients to achieve shared goals
  • Payroll experience is preferred
  • Experience in working in a unionized health care and/or 24/7 environment is preferred

  • AHS values the diversity of the people and communities we serve, and is committed
    to attracting, engaging and developing a diverse and inclusive workforce.

    Please submit one application for each position desired as copies of applications will not be submitted for multiple postings on your behalf. Applications must include skills and ability for the position, since selection is based on information provided in the application. Only candidates selected for an interview will be contacted. Thank you for applying with the AHS!

    All new offers of employment are subject to a Criminal Records Check satisfactory to the employer.
    This information is collected by the authority of the Protection For Person In Care Act (Section 10(4)).